Kindly note, our method to help you raise easy return/ exchange has changed on September 1 2026 at 3:30 PM. Now, they will be accepted via portal instead of separate mailing. We are still testing the method, hence kindly reach out if you face any issue to raise the request.

Eligibility

• Raise request within 3 days of delivery
• Item must be unused, unwashed, with tags & original packaging
• Only one return/exchange per order

How to request return/ exchange:

To request a return or exchange, please follow the steps below:

• Go to the footer of our website and click "Raise Return and Exchange".
• Enter your order number and the required details in the form to locate your order.
• Select whether you are requesting a return or an exchange, and choose the relevant reason.
• IMPORTANT: Attach 3-4 images with clear visibility of: Attached seal tag, Front & Back. Your request will be rejected if these are missing.
• Submit your request.

What happens next:

• When return/ exchange request is placed, they are manually reviewed by the team. The request can be approved or rejected depending on your request eligibility.
• Exchanges depend on product availability.
• ₹250 fee applies in both cases. In case of an exchange, we will send you a payment link via email and your number. Once paid, pickup will be initiated.
• If your request is confirmed, pickup will be done within 0-2 days.
• Refund/ exchange dispatched after return shipment is received in our warehouse and quality checked.
• Refund credited to original payment method or store credit (as per your preference). Learn more in our Refund Policy.
• Shipping charges are non-refundable
• If quality check fails → item is shipped back (₹150 shipping fee is borne by the customer). Rejection of this fee will pause any refund initiation or exchange dispatch.
• You can track your return status from the same portal link in the footer.

Please Note:

Return pickups are arranged by us, however sometimes we can run into the issue of your pincode being unserviceable for return pickups due to temporary limitations on courier partner's end. In such cases, we may request you to ship the package back to us and we will waiver the return fee of 250 INR.

Important notes:

• Non-returnable: Accessories, sale items, gift cards, mystery boxes.
• Damaged/wrong items: Report within 24 hours with unboxing video. We kindly advise you to always record the unboxing video when you receive the package so that we can easily assist you in such cases that are unforseen.
• RTO (refused orders): COD payments will be disabled for customers who refuse the order acceptance; Re-shipment requested by you will be charged at ₹150.

International Return & Exchanges:

Returns & Exchanges

• Request within 3 days of delivery.
• Item must be unused, with tags & packaging.
• Return is shipped and borne by customer. As we opt for DDP services, any custom duties levied on return shipments will be borne by the customer. The return shipment will not be accepted at the warehouse without the coverage of the duties; hence pausing any refund initiation or exchange dispatch.

Refunds

• Issued as store credit only after quality check.
• Original shipping charges are non-refundable

Exchanges

• Only size exchanges allowed.
• Exchange shipping covered by us.