Contact Us
Need help? Send us a message.
Help with Order
Mail us: help@odhanon.in
Bulk/ Wholesale
Mail us: sales@odhanon.in
Collaboration Request
Mail us: collab@odhanon.in
Address
Ground Floor, A 1696, Greenfields Colony, Sector 42, Faridabad, Haryana, 121010
Shipping & Delivery
We offer only standard shipping currently. For urgent delivery, send us a request by filling the form above or mail us here: help@odhanon.in. We will try our best to assist you.
Our processing time frame is 3-5 days. It takes 2-10 business days PAN Indian to deliver the order.
We do accept International orders. You can visit our FAQs section or policy pages to know more about this.
Yes, send us the updated info via contact form or mail us at help@odhanon.in within 24 hours of placing the order.
Product & Stock
Care instructions are included on the garment tag as well as on product pages. We recommend you to follow these wash care instructions for longevity of the garment life.
Order & Payments
If COD option is unavailable to you, it can be because: a) your zone area is not available for COD service or b) your account has been blocked from our COD services due to your past shopping history with us (causes can be multiple same outfit orders, multiple failed delivery attempts, rejecting the package upon delivery etc)
You can place your order using one of the prepaid payment methods.
Once you've placed your order, you will be directed to a thank you page with order details. You will receive order confirmation via email as well as Whatsapp. It can take up to 60 minutes to arrive in your inbox- so hold tight! If you don't receive any of these, reach out to us.
Return & Refunds
To request a return or exchange, please follow the steps below:
- Go to the footer of our website and click "Raise Return and Exchange".
- Enter your order number and the required details in the request form.
- Select whether you are requesting a return or an exchange, and choose the relevant reason.
- Attach 3-4 images with clear visibility of: Attached tag, Front & Back
- Submit your request.
- Upon review, your request is accepted or rejected (if your request is against our policy).
- Please wait for confirmation and next steps.
The picked up return takes some time to reach our warehouse. Once arrived, refund is initiated after a successful quality check. Once initiated, it takes 5-7 business days to reflect in your account.
We dispatch exchange after your return shipment reaches our warehouse. It can take upto 2-10 business days to reach your address.
Sale items, accessories, gift cards and mystery boxes are not eligible for returns & exchanges.